Security – All security measures taken by the service provider are defined. This is usually the development and consensus on antipoaching, computer security and confidentiality agreements. SLA को जोड़ता है customer और service, और एक संगठन में सभी उपयोगकर्ताओं होता है लिए कॉर्पोरेट भी. कई समझौतों बीच दोहराव और अक्षमता, बचते हैं, एक, सिस्टम में कई स्थितियों को एकीकृत संभव हो है. Service Description – ALS needs detailed descriptions of each service offered in all circumstances, including processing times. Service definitions should include how services are delivered, the provision of maintenance services, operating hours, dependencies, process structure and a list of all technologies and applications used. Exclusions — Specific services that are not available should also be clearly defined to avoid confusion and to make room for other parties` assumptions. The service received by the customer as a result of the service provided is at the heart of the service level agreement. Services – Power measurements and power levels are defined. The customer and service provider should agree on a list of all the metrics they use to measure the service levels of the provider. A service-level commitment (SLC) is a broader and more general form of ALS.
The two are different because an ALS is two-way and has two teams. On the other hand, an SLC is a one-sided obligation that defines what a team can guarantee to its customers at any time. The ALS will also contain a section detailing exclusions, i.e. situations in which ALS guarantees and penalties for non-compliance do not apply. The list may contain events such as natural disasters or terrorist acts. This section is sometimes referred to as a force majeure clause to excuse the service provider for events that are not subject to its proper control. The main point is to create a new level for the grid, cloud or SOA middleware, capable of creating a trading mechanism between service providers and consumers.
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